Customer Feedback Questionnaire

June 7, 2011

Customer’s name: ________________________

Date: ____________

Account number: ________

Branch name: __________________

Please indicate how long you have had an account with this bank:

1-2years: ________________________

3-5years: ___

6-10years: ____________

10+years: ___________________

Please rate the quality of our ATM services:

5-Excellent: ______________

4-Good: _____________

3-Average: ________

2-Poor: ________________

1-Very poor: ______________

For the following two questions answer with

Excellent

Good

Average

Poor

Very Poor

Please rate the quality of our customer care services:

________________________________________

Please rate the quality of our information and customer services:

________________________________________

How would you describe the banking charges?

Too expensive: _______________

Quite fair: _________________________

Very Fair: _________________________

How would you describe the products the bank offers?

Adequate: ____________________

Average: __________________________

Inadequate: __________________________

Please describe the best feature of the bank:

_____________________________

Please describe the worst feature of the bank:

What would you recommend the bank to work on?

______________________________

Download Customer Feedback Questionnaire in Word Format

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