Customer Loyalty Questionnaire

Please answer the following questions:

1) Did the product purchased from XYZ Company satisfy you? _______

2) If the product purchased by you, required home delivery, then was it delivered fast?

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3) Have you received proper ‘after sale service’ from XYZ Company? _______________

4) Would you like to purchase goods and services from this company again?

____________

5) Does this company have an extensive stock that can cater to the needs of a customer?

___________

6) Would you recommend products of this company to your friends and relatives?__________

7) According to you, what products should the company stock in so that the requirement of the customer is fulfilled?

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8) Does the staffs of this company helpful? __________

9) Did you receive a proper demonstration on the product that you bought by the concerned professional?

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10) According to you, what are the best products of this company?

___________________________

11) How long have you been the customer of this company? ___________

12) After receiving your recommendation, have any of your friends or relatives become a customer of this company?

__________________________