Customer Loyalty Questionnaire

June 7, 2011

Please answer the following questions:

1)   Did the product purchased from XYZ Company satisfy you? _______

2)   If the product purchased by you, required home delivery, then was it delivered fast?


3)   Have you received proper ‘after sale service’ from XYZ Company? _______________

4)   Would you like to purchase goods and services from this company again?


5)   Does this company have an extensive stock that can cater to the needs of a customer?


6)   Would you recommend products of this company to your friends and relatives?__________

7)   According to you, what products should the company stock in so that the requirement of the customer is fulfilled?


8)   Does the staffs of this company helpful? __________

9)   Did you receive a proper demonstration on the product that you bought by the concerned professional?


10)               According to you, what are the best products of this company?


11)               How long have you been the customer of this company? ___________

12)               After receiving your recommendation, have any of your friends or relatives become a customer of this company?


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{ 1 comment… read it below or add one }

Ethica October 29, 2011 at 9:19 pm

Surprisingly well-written and informative.


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