Customer Loyalty Questionnaire

June 7, 2011

Please answer the following questions:

1)   Did the product purchased from XYZ Company satisfy you? _______

2)   If the product purchased by you, required home delivery, then was it delivered fast?

________________________________________________________________________

3)   Have you received proper ‘after sale service’ from XYZ Company? _______________

4)   Would you like to purchase goods and services from this company again?

____________

5)   Does this company have an extensive stock that can cater to the needs of a customer?

___________

6)   Would you recommend products of this company to your friends and relatives?__________

7)   According to you, what products should the company stock in so that the requirement of the customer is fulfilled?

_____________________________________________________________________

8)   Does the staffs of this company helpful? __________

9)   Did you receive a proper demonstration on the product that you bought by the concerned professional?

_____________________________________________________________________

10)               According to you, what are the best products of this company?

___________________________

11)               How long have you been the customer of this company? ___________

12)               After receiving your recommendation, have any of your friends or relatives become a customer of this company?

__________________________

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{ 1 comment… read it below or add one }

Ethica October 29, 2011 at 9:19 pm

Surprisingly well-written and informative.

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