Customer Service Feedback Questionnaire

June 7, 2011

The answers that you give are highly appreciated. Please provide the information that is requested for. Confidentiality is guaranteed and no third party will have access to your details.

Name………………………………………………….

Age……………………………………………………..

Sex………………………………………………………..

E-Mail address…………………………………….

Is there any concern or issue that you would like to raise?  …………………………………………………………….

Is the flow of information sufficient?  ………………………………………………………………………………………….

If not, please elaborate………………………………………………………………………………………………………………

What is your rating of our services?

a.Excellent

b.Good

c. Average

d.Poor

Were service expectations met?  …………………………………………………………………………………

Please comment on what your expectations are……………………………………………………………………….

Would you prefer a personalized system of correspondence?  …………………………………………………..

Do you have any suggestions that you feel can help us perform better?  …………………………………

What has your general experience been with the company?  ………………………………………………………

How can this experience be improved? …………………………………………………………………….

Are you willing to receive our weekly newsletter via e-mail?  ………………………………………………….

Do you have any other remarks to make regarding our services and your expectations?  ………………………

Download Customer Service Feedback Questionnaire in Word Format

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