Customer Service Questionnaire Template

June 7, 2011

Name of customer: ________________________________________________________

Account number: _________________________________________________________

Name of bank branch: _____________________________________________________

How long have you had an account with our bank?

________________________________________________________________________

How many times would you say you frequent our bank in a month?

1-2 ____________________________________________________________________

3-5 ____________________________________________________________________

6-8 ____________________________________________________________________

10+ ____________________________________________________________________

Rate the following services offered at our bank using 5-excellent, 4-good, 3-average, 2-poor, and 1-very poor.

Information and customer query services: ______________________________________

ATM withdrawal services: __________________________________________________

Cashier withdrawal services: ________________________________________________

Credit card services: _______________________________________________________

Direct debit services: ______________________________________________________

Bill payments services: ____________________________________________________

Loans desk: _____________________________________________________________

Complaints desk: _________________________________________________________

How would you generally describe our staff at the bank?

Friendly: ________________________________________________________________

Rude: __________________________________________________________________

Caring: _________________________________________________________________

Polite: _____________________________________

Ill- mannered: ______________________________________

Unprofessional: __________________________________________________________

Incompetent: ___________________________

Helpful: ________________________________________________________________

Please describe an instance where our staff was not helpful in dealing with a complaint you had.

_____________________

What would you recommend in order for us to improve our services?

______________________

Download Customer Service Questionnaire Template in Word Format

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