Sample Customer Service Questionnaire

June 7, 2011

Please fill in the following details concerning the company’s customer service department.

How often do you frequent this company?

Once a week: ___________ 2-5 times: ____________ 5-10 times: _____________

More than 10 times: _____________

Please state a good encounter with our customer care department.

________________________________________________________________________

Please describe a bad encounter with our customer care department.

________________________________________________________________________

Please rate the following aspects of the company’s customer service department using:

5- Excellent, 4- good, 3- average, 2- poor, 1- unsatisfactory.

Accessibility: __________________ Customer care rep: ___________________

Timeliness: ___________________ Service: ___________________________

Professionalism: _______________

Please state the best aspects of the company’s customer service department.

________________________________________________________________________

Please state the worst aspects of the company’s customer service department.

________________________________________________________________________

Please state how you accessed the company’s customer service department?

By telephone: ___________________ by email: _________________

In person: ______________________ Other (specify): ________________

Please state how well your problem/ query/ feedback/ suggestion was dealt with.

Very satisfactorily: ___________________ satisfactorily: _________________

In an average way: ___________________ Poorly: ______________________

Very unsatisfactorily: _________________

Please rate the overall customer service department.

Excellent: ___________ Good: _____________ Average: _____________

Poor: _______________ Very poor: _____________

Please state some things/ suggestions the company could do in order to improve the customer service department.

________________________________________________________________________

_________________________________

Download Sample Customer Service Questionnaire in Word Format

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