Sample Customer Service Questionnaire

June 7, 2011

Exotica Supplies is interested in the welfare of its customers. We would appreciate your feedback. The information you provide will help us improve our services. We appreciate your time and opinion.

Exotica Supplies customer service staff responds when I call

a.True

b.False

Service at Exotica Supplies is

a.Fast

b.Satisfactory

c. Slow

d.Extremely slow

Exotica supplies customer service department understands my needs (answer with True or False)

a.___________

b.___________

The customer service department was quick to respond and deal with my queries in good time

a.Agree

b.Disagree

c. Somewhat

d.Strongly Disagree

Please provide us with a brief description of what your overall experience with Exotica Supplies has been

Customer service staff at Exotica Supplies is helpful and polite (answer with True or False)

a.___________

b.___________

The customer service department is generally approachable (answer with True or False)

a.___________

b.___________

I highly recommend the services of Exotica Supplies (answer with True or False)

a.___________

b.___________

Please provide suggestions that can help us improve our services

Download Sample Customer Service Questionnaire in Word Format

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