1. Overall, how satisfied are you with your most recent experience with ‘YourCompanyHere’ customer support?
- Very Dissatisfied
- Neutral
- Very Satisfied
2. On a scale of 1 to 10 (10 being very likely), how likely is it that if needed, you use Customer Service again in the future?
……………………………………………….. .
3. How would you rate your most recent visit to our ‘YourCompanyHere’ in the following categories:
Excellent Very Good Average Poor Unacceptable
- Polite and respectful employees
- Knowledgeable employees
- Getting issue resolve quickly
4. Was your call answered by a representative within a minute?
- Yes
- No
5. When did you first call customer support?
Sun Mon Tue Wed Thu Fri Sat
1
2
3
4
5
6
(mm/dd/yyyy)
6. About how long did it take from the moment you walked into ‘YourCompanyHere’ to the moment you left?
minutes
…………………………………………………. .
7. All things considered, over the next 12 months, how likely are you to go to another company for this service?
- Certain
- High chance
- 50-50
- Low chance
- Never
8. What about the service could be improved?
- Service can be faster/more efficient
- Employees could be friendlier
- Employees should communicate better with clients
- Store needs to be cleaner
- The location needs parking
- The location needs to be closer
- Other
9. Please rate the overall performance of YourCompany’s entire Customer Services Organization (Support, Training, Installation and Documentation).
- Poor
- Average
- Excellent
- The efficiency of call handling
- Communications and follow-ups
- Resolution of the issue
- Response time
- The help you needed was offered
10. Please tell us what we should do to improve the quality of support we provide to you.
……………………………………………. .
11. How satisfied are you with the following:
- Poor
- Average
- Excellent
- Documentation provided by Company
- Amount of contact between you and the Company
- The quality of the sales department
- Communications with service support
Download Customer Service Evaluation Questionnaire in Word Format
Top Sample Questionnaire:
- customer service evaluation
- customer service evaluation Questions
- service evaluation questionnaire
- service evaluation questions
- customer service evaluation form sample
- customer service evaluation sample
- customer service evaluation samples
- customer service evaluation questionnaire
- customer service evaluations
- customer service evaluation form