Service Satisfaction Survey Questionnaire

July 9, 2011

1. Overall, how satisfied are you with your most recent experience with ‘Your Company Here’?

  • Very Dissatisfied
  •  Neutral
  •  Very Satisfied

2. On a scale of 1 to 10 (10 being very likely), how likely is it that you use ‘YourCompanyName’ again in the future?
……………………………………… .

3. How would you rate your most recent visit to our ‘YourCompanyHere’ in the following categories:
Excellent     Very Good     Average     Poor     Unacceptable

  • Polite and respectful employees
  • The training of our employees
  • Getting in and out quickly

4. When you first arrived, were you immediately greeted or acknowledged by an employee?

  • Yes
  •    No

5. When did you last visit our store?

Sun    Mon    Tue    Wed    Thu    Fri    Sat
1
2
3
4
5
6
(mm/dd/yyyy)

6. What prompted you to visit our store?

  • Newspaper Ad
  • Print Ad
  • Radio
  • TV
  • Banners
  • Any Other?

7. About how long did it take from the moment you walked into ‘YourCompanyHere’ to the moment you left?
minutes
……………………………………………….. .
8. All things considered, over the next 12 months, how likely are you to go to another company for this service?

  • Certain
  • High chance
  • 50-50
  • Low chance
  • Never

9.  What about the service could be improved?

  • Service can be faster/more efficient
  • Employees could be friendlier
  • Employees should communicate better with clients
  • Store needs to be cleaner
  • The location needs parking
  • The location needs to be closer
  • Other

Download Service Satisfaction Survey Questionnaire in Word Format

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