Best Sample Questionnaire

Project Management Survey Questioonaire

questionnaire — Sat, 09 Jul 2011 12:15:00 +0000

These questions are designed to gather your feedback on management of projects within our department.

1. Thinking about projects you have been assigned during the last six months, please indicate how often the following occur when you are assigned a project.
Never Rarely Sometimes Often Always N/A

I understand why the project is needed
A clear timeline is set from the outset
I am given enough direction to successfully complete the project
My project manager is available on a timely basis to address questions about the project
Project milestones are established to track progress
I am given feedback about my performance on the project
I know what the outcome of the project was
Projects get delayed by unforeseen problems

2. Please elaborate on what problems or issues you have encountered in relation to project management in our department.
……………………………………………. .

These questions are designed to help gage satisfaction with our workplace.

3. Please indicate the extent to which you agree of disagree with the following questions.
Strongly Disagree Disagree Somewhat Disagree Neither Agree or Disagree Somewhat Agree Agree Strongly Agree
I like coming to work in the morning

I like the people I work with
I am treated with respect by my colleagues
I am treated with respect by my manager
I am compensated fairly for my work
I enjoy the projects I work on
I feel like I am a part of a team
The future direction of our group is clear
Our department has improved over the last year
Our company has improved over the last year
I have a good understanding of my department’s mission
My department is well run

4. What would you like to see happen to improve your satisfaction with working in this department?
…………………………………………………. .

5. How well do you feel we are currently executing the following parts of our mission?

Very poorly Poorly Neither poorly nor well Well Very Well
We support district leadership in making informed decisions by compiling, analyzing and synthesizing data.
We summarize, compile and analyze appropriate data to inform decisions, highlight key policy issues, and address the concerns of senior district leadership.
We think and act strategically around turning data into actionable information.
We analyze data in context and communicate our results effectively.

6. How well do we currently demonstrate the following values?
Very poorly Poorly Neither well nor poorly Well Very well

Productive, efficient investment of the time of our limited staff resources
Quality, carefully reviewed work product
Thoughtful analysis and a strategic approach to problem solving
Innovative thinking and collaboration

7. How important do you think the following department goals are for us to be successful?
Complete B.S. Not very important Somewhat important Fairly important Very important

Build a team with the skills and drive necessary to implement the new vision for our department through strategic hiring, professional development and performance management
Carefully analyzing the reporting we produce and adjusting our future plans to make the best use of investments
Focusing data governance efforts on data accuracy and consistency
Make more of our existing data by engaging in more thoughtful analysis
Develop and implement a more sophisticated communications plan to ensure that interested parties throughout are aware of the data resources available

8. Are there areas of your work that are not reflected in these goals? Please elaborate.
………………………………………………….. .

Download Project Management Survey Questioonaire in Word Format

Service Satisfaction Survey Questionnaire

questionnaire — Sat, 09 Jul 2011 11:58:08 +0000

1. Overall, how satisfied are you with your most recent experience with ‘Your Company Here’?

Very Dissatisfied
Neutral
Very Satisfied

2. On a scale of 1 to 10 (10 being very likely), how likely is it that you use ‘YourCompanyName’ again in the future?
……………………………………… .

3. How would you rate your most recent visit to our ‘YourCompanyHere’ in the following categories:
Excellent Very Good Average Poor Unacceptable

Polite and respectful employees
The training of our employees
Getting in and out quickly

4. When you first arrived, were you immediately greeted or acknowledged by an employee?

5. When did you last visit our store?

Sun Mon Tue Wed Thu Fri Sat
1
2
3
4
5
6
(mm/dd/yyyy)

6. What prompted you to visit our store?

Newspaper Ad
Print Ad
Radio
TV
Banners
Any Other?

7. About how long did it take from the moment you walked into ‘YourCompanyHere’ to the moment you left?
minutes
……………………………………………….. .
8. All things considered, over the next 12 months, how likely are you to go to another company for this service?

Certain
High chance
50-50
Low chance
Never

9. What about the service could be improved?

Service can be faster/more efficient
Employees could be friendlier
Employees should communicate better with clients
Store needs to be cleaner
The location needs parking
The location needs to be closer
Other

Download Service Satisfaction Survey Questionnaire in Word Format

Customer Satisfaction Questionnaire

questionnaire — Sat, 09 Jul 2011 11:39:52 +0000

1. Overall, how satisfied are you with ‘Your Company Here’?
Very Dissatisfied

Neutral
Very Satisfied

2. n a scale of 1 to 10 (10 being very likely), how likely is it that you use “YourCompanyName” again in the future?
……………………………………………… .

3. How satisfied are you with the service you received?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

Download Customer Satisfaction Questionnaire in Word Format

Customer Service Evaluation Questionnaire

questionnaire — Sat, 09 Jul 2011 11:33:09 +0000

1. Overall, how satisfied are you with your most recent experience with ‘YourCompanyHere’ customer support?

Very Dissatisfied
Neutral
Very Satisfied

2. On a scale of 1 to 10 (10 being very likely), how likely is it that if needed, you use Customer Service again in the future?
……………………………………………….. .

3. How would you rate your most recent visit to our ‘YourCompanyHere’ in the following categories:
Excellent Very Good Average Poor Unacceptable

Polite and respectful employees
Knowledgeable employees
Getting issue resolve quickly

4. Was your call answered by a representative within a minute?

5. When did you first call customer support?

Sun Mon Tue Wed Thu Fri Sat
1
2
3
4
5
6
(mm/dd/yyyy)

6. About how long did it take from the moment you walked into ‘YourCompanyHere’ to the moment you left?
minutes
…………………………………………………. .

7. All things considered, over the next 12 months, how likely are you to go to another company for this service?

Certain
High chance
50-50
Low chance
Never

8. What about the service could be improved?

Service can be faster/more efficient
Employees could be friendlier
Employees should communicate better with clients
Store needs to be cleaner
The location needs parking
The location needs to be closer
Other

9. Please rate the overall performance of YourCompany’s entire Customer Services Organization (Support, Training, Installation and Documentation).

Poor
Average
Excellent
The efficiency of call handling
Communications and follow-ups
Resolution of the issue
Response time
The help you needed was offered

10. Please tell us what we should do to improve the quality of support we provide to you.
……………………………………………. .

11. How satisfied are you with the following:

Poor
Average
Excellent
Documentation provided by Company
Amount of contact between you and the Company
The quality of the sales department
Communications with service support

Download Customer Service Evaluation Questionnaire in Word Format

Product Satisfaction Survey

questionnaire — Sat, 09 Jul 2011 11:16:34 +0000

1. In thinking about your most recent experience with Company, was the quality of customer service you received:

Excellent
Good
Average
Poor
Very poor

2. Did you contact a service representative?

3. lease rate your level of agreement with the following statements:

Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
The customer service representative was very courteous.
The customer service representative handled my call quickly.
The customer service representative was very knowledgeable
The waiting time for having my questions addressed was satisfactory.
My phone call was quickly transferred to the person who best could answer my question.
The automated phone system made the customer service experience more satisfying.

4. Considering customer service, features,benefits, and cost, how satisfied are you with the Company?
…………………………………………………………….. .

5. All things considered, over the next 12 months how likely are you to replace your Product?
……………………………………………………………… .
Download Product Satisfaction Survey Questionnaire in Word Format

Product Evaluation Survey Questionnoaire

questionnaire — Sat, 09 Jul 2011 11:00:35 +0000

1. When did you purchase this product?
……………………..(mm/dd/yyyy)

2. I purchased this product through a:
…………………………… .

3. I first learned about this product from:
………………………………….. .

4. How long have you been thinking about purchasing this product before you actually bought it?

Less than an hour
Couple of hours
About a day
Less than a week
Less than a month
Less than a year
More than a year

5. Please select the features that most influenced your purchasing decision:

Feature 1
Feature 2
Feature 3
Feature 4
Feature 5
Feature 6
Other features

6. Was this the first time you purchased this type of product?

7. The previous product was used for:

less than 1 year
less than 2 years
less than 3 years
less than 4 years
over 5 years

8. Was your previous purchase of this product from us?

9. On a scale from 1 to 7, how satisfied were you with the previous purchase of this product?

Not satisfied at all
Neutral
Very satisfied

10. How much did you pay for the product you just bought?
……………………………………………. .

11. Before I purchased this car stereo, I compared it with:

Brand 1
Brand 2
Brand 3
Brand 4
Brand 5
Brand 6
Other

12. Overall, how satisfied are you with your purchase decision?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

13. What is your age?
……………… .

14. Sex

Male
Female

15. Marital Status
……………………………………. .

16. Occupation
…………………………… .

17. Feel free to fill in any comments, suggestions, or issues in using this product.
…………………………………………………. .

Download Product Evaluation Survey Questionnoaire in Word Format

Product Use and Familiarity Survey Questionnaire

questionnaire — Fri, 08 Jul 2011 07:17:34 +0000

1. Overall, how satisfied are you with the French Vanilla Latte bottled drink you just tried?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

2. Thinking about how you choose a coffee bottled drink, please note how important the following items are to you in your purchasing decision.

Not Important at All
Neutral
Very Important
Size of the bottle
Price
Calories
Caffeine content amount
Premium coffee taste

3. What are some things that can be done to improve the beverage?
……………………………………. .

4. Based on your awareness of other coffee bottled drinks, is it better, the same or worse than other brands.

Better
Same
Worse

5. How often do you typically use this product category?

Daily
Weekly
Less than monthly
Never

6. What would be a reasonable sales price for this product?
………………………………… .

7. Do you typically read the backside panel and ingredients when purchasing coffee bottled products?

8. Thinking back to the first time you tried a coffee bottled product. What were the most important reasons for trying this product?

I was curious
Convenience
Recognized the brand
Just what I needed
Needed the caffeine
Have not used prior to this focus group
Other

9. Where would you prefer to purchase this product?

Local grocery store
Convenience store
Vending machine
Coffee shop
Other

10. How likely would you purchase this product?
Very Unlikely

Neutral
Very Likely

Download Product Use and Familiarity Survey Questionnaire in Word format

Product Involvement Questionnaire

questionnaire — Fri, 08 Jul 2011 07:00:31 +0000

1. Approximately, how many days did you shop for {Product Category} in the past year?

365
days

2. Please indicate the approximate total amount of {Product Category} purchases made by your family within the last year.

Less than $300
$300 – $499
$500 – $799
$800 – $999
$1,000 – $2,499
$2,500 – $4,999
More than $5,000

3. During the past year, have you or a member of your family purchased a {Product in Product Category}?

4. Which of the following items was bought?

Product A1
Product A2
Product A3
Product A4
Other

5. How many brands or individual models were examined in the different retail stores?
…………………………………………………………. .
6. The item was purchased:

as a gift for someone not in your household.
as a gift for someone in your household.
to be used mostly by other members of your household.
to be used mostly by yourself.
Other

7. Do you receive newsletters and/or read blogs about {Product Category}?

8. On a scale from 1 to 5, how important is a good product documentation?
Very Important

Somewhat Important
Not Important at All

9. Would you join a loyalty program to receive discounts on future purchases of {Product Category}?

10. Would you recommend a friend to purchase this {Product Category}?

11. After purchasing from {Product Category}, did the product deliver on its promise.

12. Please rate the importance of purchasing each one of the following products:

Not Important at All
Somewhat Important
Very Important
Product A from Brand A
Product A from Brand B
Product B from Brand A
Product B from Brand B

13. Please choose your favorite brand, that is, the brand you like the most.

Brand A
Brand B

14. Using the 0 to 10 scale, please tell me how committed you are to purchasing your favorite brand of each product. That is, how important is it that you purchase Brand A when you buy Product B?

Not Committed at All
Somewhat Committed
Very Committed

Download Product Involvement Questionnaire in Word format

Conjoint Analysis and Pricing Survey Questionnarie

questionnaire — Fri, 08 Jul 2011 06:44:47 +0000

OPTION I: If the following package were available NOW, how acceptable is this alternative?

Price per year: $799
Credits: All credits
Annual Meeting: Free admission to annual meeting
Definitely Not Acceptable
Somewhat Unacceptable
Somewhat Acceptable
Definitely Acceptable

OPTION II: What if your circumstances were the same as those mentioned in Option I, but the package was now described as follows:

Price per year: $699
Credits: All credits
Live Conference: Choose from any of more than 15 conferences offered a year
Annual Meeting: 50% discount to annual meeting

Definitely Not Acceptable
Somewhat Unacceptable
Somewhat Acceptable
Definitely Acceptable

OPTION III: What if your circumstances were the same as those mentioned in Option I, but the package was now described as follows:

Price per year: $499
Credits: 50% of credits needed for certification
Annual Meeting: Free admission to annual meeting

Definitely Not Acceptable
Somewhat Unacceptable
Somewhat Acceptable
Definitely Acceptable

OPTION IV: What if your circumstances were the same as those mentioned in Option I, but the package was now described as follows:

Price per year: $499
Credits: 50% of credits needed for certification
Live Conference: Choose from any of more than 15 conferences offered a year
Annual Meeting: 50% discount for annual meeting

Definitely Not Acceptable
Somewhat Unacceptable
Somewhat Acceptable
Definitely Acceptable

OPTION V: What if your circumstances were the same as those mentioned in Option I, but the package was now described as follows:

Price per year: $699
Credits: All credits
Annual Meeting: 50% discount on annual meeting

Definitely Not Acceptable
Somewhat Unacceptable
Somewhat Acceptable
Definitely Acceptable

OPTION VI: What if your circumstances were the same as those mentioned in Option I, but the package was now described as follows:

Price per year: $799
Credits: 50% of all credits needed for certification
Live Conference: Choose from any of more than 15 conferences offered a year
Annual Meeting: 50% discount on annual meeting

Definitely Not Acceptable
Somewhat Unacceptable
Somewhat Acceptable
Definitely Acceptable

VII Based upon your needs, please rank the following package options according to your preference. Place a “1″ next to the option you most prefer, a “2″ next to the option that is next most preferred, and so on.
Option 1 – Price $799, Free Admission to Annual Meeting, Choice of a Live Conference, and All credits needed for certification.
Option 2 – Price $699, Choice of a Live Conference, and All credits needed for certification.
Option 3 – Price $499, Choice of a Live Conference, and 25% of credits needed for certification.
Option 4 – Price $499, Free Admission to Annual Meeting, and 50% credits needed for certification.
Option 5 – Price $699, Free Admission to Annual Meeting, Choice of a Live Conference, and 25% of credits needed for certification.
Option 6 – Price $699, Free Admission to Annual Meeting, and 50% of credits needed for certification.

VIII Select the type of practice that best describes the place you work at.
……………………………………………….. .

IX Years of experience
………………………. .

Download Conjoint Analysis and Pricing Survey Questionnaire in Word format

Concept Evaluation and Pricing Study Questionnaire

questionnaire — Fri, 08 Jul 2011 06:18:49 +0000

1. How many of these new sweaters would you buy over the next year at each price point listed below?

0 1 2 3 4 5

2. What is the most important reason for purchasing food from your local grocery store?

Food is fresh
Price
Convenience
They have the products I need
Other

3. Think about the grocery store you go to most often. Is it closer to:

Work
Home
Favorite shopping mall

4. About how many minutes does it take to get to the grocery store you go to most often?

under 5 minutes
5-10 minutes
11-15 minutes
16-20 minutes
more than 20 minutes

5. Which of the following grocery stores do you visit at least once a month?

Jewel-Osco
Dominick’s
Whole Foods Market
Trader Joe’s
Kroger
Wegmans
Albertsons
Aldi
Sams Club
Costco
Publix
H-E-B
Safeway
Save-a-Lot
Walmart
Giant Eagle
Coles Supermarkets
Morrisons
Somerfield
Other

6. What type of grocery store do you purchase most of your food items?

Supermarket
Discount retailer (e.g. Walmart, Costco)
Higher-end grocery (Trader Joe’s, Whole Foods)
Specialty grocery (Vegetable market, butcher)
Other

7. Again think about the grocery store you go to most often. What are some reasons this grocery store is your favorite? (Check all that apply

convenient location
convenient hours of operation
close to work
close to home
close to favorite shopping area
lowest prices
fast payment
fast in and out
happy with brands
never had trouble with their gas
have credit card for that brand of gas
like the deli
friendly service
Other, please specify:

8. On average, about how much does your total household spend on groceries per month?

less than $100
$100 – $299
$300 – $499
$500 – $699
$700 – $999
over $1000

9. Do you have a grocery loyalty card?

10. What are the three best features you would expect to get with a loyalty card?

reward after frequent purchases
use for several different grocery stores
end of year rebate
special offers to products you purchase often
sale alerts
in-store discounts

11. Which of the following age groups do you fall into?

18-24
25-34
35-44
45-49
50-54
55-64
65 or older

12. What is your marital status?

single
married
separated
divorced
widowed

13. How many people do you have living at home, including yourself?

Gender:
Male
Female

Download Concept Evaluation and Pricing Study Questionnaire in Word format

Best Sample Questionnaire

Project Management Survey Questioonaire

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Service Satisfaction Survey Questionnaire

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Customer Satisfaction Questionnaire

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Customer Service Evaluation Questionnaire

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Product Satisfaction Survey

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Product Evaluation Survey Questionnoaire

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Product Use and Familiarity Survey Questionnaire

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Product Involvement Questionnaire

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Conjoint Analysis and Pricing Survey Questionnarie

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