Event Feedback Questionnaire

June 10, 2011

The event feedback questionnaire is an invaluable resource for event planners who are constantly seeking ways to improve their event planning businesses by providing satisfactory customer experience. The questionnaire is given to respondents who attend a specific event, and the person or organization that had contracted the services of the event planner. Usually, not all attendees to an event answer the questions. Even those who answer may skip some of the questions. Depending on the event, the questionnaire can be a mixture of both qualitative and quantitative questions. The event planners use data collected using such questionnaires to identify strong areas that need to be upheld and weak areas that need improvement.

Below is a sample:

Event X held on January 6, 2010 at XYZ Park.

Event Feed Back Form

Q1. In a scale of 1(poor) to 10 (excellent), how would rate the organization and coordination of event X? …………

Q2. What are the specific highlights of the event that impressed you the most?

………………………………

………………………………

Q3. Did you note any parts of the event that need improvement? …………

If yes, please specify……………………………………………………

Q4. How would you suggest a similar event to be organized in coming days?

…………………………………………………………………………

Q5. In a scale of 1 (poor) to 3 (excellent), please rate the following:

Food quality…………

Food diversity…………

Portion of foods served in the event…………

Food presentation

Quality of furnishing in your accommodation…………

Cleanliness of your accommodation…………

Q6. In a scale of 1 (poor) to 10 (excellent), rate the services of the following people during the event:

Catering staff…………

Assisting staff…………

Event-team staff…………

Q7. Would you recommend our services to your friends or family? …………

If not, please specify……………

Download Event Feedback Questionnaire in Word Format

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