Service User Feedback Questionnaire

June 10, 2011

Name: _____________________________________________________

Address: ___________________________________________________________________

Date of Birth: _______________ Gender: Male / Female

Contact No: _____________ Service No: _______________

Please answer the following questions:

1. What kind of service you have taken from our company? Mention how was your experience on it? _____________________________________________________________________

2. Is this the first time you are taking service of our company? If “No”, then mention in details what kind of service you have taken earlier? _____________________________________________________________________

3. Which service of our company was impressive and why? _____________________________________________________________________

4. Did you receive proper service from the sales personnel from our company present at the store? _____________________________________________________________________

5. Would you like to take our service again? If ‘No’ please mention why?

_____________________________________________________________________

6. Do you have any complaints about the service taken from us? If ‘Yes’ then please mention which service of ours dissatisfied you.

_____________________________________________________________________

7. Did you find our helpline and customer care service effective? If ‘No’, then please mention in details what is dissatisfactory?

__________________________________________________________________

8. Have you recommended us to any of your friends, relative or family? _____________________________________________________________________

9. Please share your thoughts and comments on our services. _____________________________________________________________________

10. How much will you rate our services out of 10?

_________________________________

Download Service User Feedback Questionnaire in Word Format

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