1. In thinking about your most recent experience with Company, was the quality of customer service you received:
- Excellent
- Good
- Average
- Poor
- Very poor
2. Did you contact a service representative?
- Yes
- No
3. lease rate your level of agreement with the following statements:
- Strongly Disagree Somewhat Disagree Neutral Somewhat Agree Strongly Agree
- The customer service representative was very courteous.
- The customer service representative handled my call quickly.
- The customer service representative was very knowledgeable
- The waiting time for having my questions addressed was satisfactory.
- My phone call was quickly transferred to the person who best could answer my question.
- The automated phone system made the customer service experience more satisfying.
4. Considering customer service, features,benefits, and cost, how satisfied are you with the Company?
…………………………………………………………….. .
5. All things considered, over the next 12 months how likely are you to replace your Product?
……………………………………………………………… .
Download Product Satisfaction Survey Questionnaire in Word Format