Product Satisfaction Survey

July 9, 2011

1. In thinking about your most recent experience with Company, was the quality of customer service you received:

  • Excellent
  • Good
  • Average
  • Poor
  • Very poor

2. Did you contact a service representative?

  • Yes
  •    No

3. lease rate your level of agreement with the following statements:

  •     Strongly Disagree    Somewhat Disagree    Neutral    Somewhat Agree    Strongly Agree
  • The customer service representative was very courteous.
  • The customer service representative handled my call quickly.
  • The customer service representative was very knowledgeable
  • The waiting time for having my questions addressed was satisfactory.
  • My phone call was quickly transferred to the person who best could answer my question.
  • The automated phone system made the customer service experience more satisfying.

4. Considering customer service, features,benefits, and cost, how satisfied are you with the Company?
…………………………………………………………….. .

5. All things considered, over the next 12 months how likely are you to replace your Product?
……………………………………………………………… .
Download Product Satisfaction Survey Questionnaire in Word Format

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