User Experience Questionnaire

June 29, 2011

A user experience questionnaire is a process of assessing the satisfaction level of the customer or consumer after using a certain product or service of a certain organization. This questionnaire helps an organization to improve their product or service and also gives them an idea about the parameters on which they have to improve.
Sample User Experience Questionnaire
Name: _______________________
Address: _____________________
Working Phone Number: ________________
Email id: _____________________________
Product Segment: ____________________
1. Do you agree that this product helped you to solve your purpose?
a) Strongly agree
b) Agree
c) Somewhat agree
d) Disagree
2. Did this product meet your satisfaction level?
a) Yes
b) Somewhat
c) No
3. How would you rate this product?
a) Excellent
b) Good
c) Average
d) Bad
e) Terrible
4. Were the instructions to use this product given on the outer packet?
a) Yes
b) No
5. If the answer to the above the question is yes, did you find it difficult to follow the instructions?
a) Yes
b) Somewhat
c) No
6. Do you find that the price of this product is economical and does not burn a hole in the pocket?
a) Yes
b) Somewhat
c) No
7. What do you think is the best aspect of this product?
__________________________
8. What do you think are the drawbacks of this product?
_________________________
9. What changes would you like to suggest for this product?
_________________________
10. Would you like to use this product again?
a) Yes
b) Maybe
c) No
11. Would you suggest your friends or relatives to use this product?
a) Yes
b) Maybe
c) No
Download User Experience Questionnaire in Word Format

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