User Testing Questionnaire

June 30, 2011

A user testing questionnaire tests the product or service from a user point of view. This helps to get useful feedback regarding the usage, feel, attractiveness, flexibility and other parameters of the end product or service. This feedback is to be implemented by the firm before delivering it to the client.
Sample User testing questionnaire:

Name of the product/service:        ______________________________

Name of the user:               ______________________________

Phone number:           ______________________________

Email address:                    ______________________________

Fax:                          ______________________________

Address:                    ___________________________________________________

Q1. Did you find the user interface of the application and forms friendly?

a)   Yes

b)   No

Q2. Was the font size and spacing appropriate to the application?

a)   Yes

b)   No

Q3. If the answer to the above question is ‘No’, please give your recommendation.

__________________________________________________________________________

Q4. Did you find any issues while accessing the application?

a)   Yes

b)   No

Q5. If the answer to the previous question is ‘Yes’, please give a brief description of the issue(s) faced.

__________________________________________________________________________

Q6. Did the system break in between the usage?

a)   Yes

b)   No

Q7. If the answer to the above question is ‘Yes’, was there a valid reason for the breakdown?

a)   Yes

b)   No

Q8. How would you rate the whole application on a scale of 1 to 5 where 1 is the least and 5 is the highest?

a)   1

b)   2

c)   3

d)   4

e)   5

Q9. How easy did you find to understand the contents of the application?

a)   Very difficult

b)   Difficult

c)   Moderately easy

d)   Easy

e)   Very easy

Q10. Was the application simple to navigate?

a)   Yes

b)   No

Q11. Did you find the application exhaustive?

a)   Yes

b)   No

Q12. Provide your suggestions to improve the application.

________________________________________

Download User Testing Questionnaire in Word Format

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