Vendor Satisfaction Questionnaire

June 30, 2011

A vendor satisfaction questionnaire is executed by the concerned business organizations to measure the satisfaction level of the vendors. By compiling the feedback, the particular organization can implement the essential polices and strategies to improve the service standard. In the other words, this questionnaire is the best method to team up with potential vendors.

Sample Vendor Satisfaction Questionnaire:

Name of the vendor firm: ________________
Official address: _______________________
Phone number: _________________________
E-mail id: ____________________________
Q1. Is it your first time of filling a vendor satisfaction form?
•    Yes
•    No
Q2. Tell us something about your official vendor relationship with us?
_____________________
Q3. According to you, description of the product and offered service we provide you is sufficient to serve the purpose?
•    Yes. Absolutely
•    To some extent
•    No
Q4. Rate the level of facilitates provided to you during the tender opening:
•    Very good
•    Good
•    Satisfactory
•    Dissatisfactory
Q5. Do you feel comfortable with the system of tender opening and receiving quotation procedures?
•    Yes
•    No
Q6. Do you think the time given for the submission of a quotation is sufficient?
•    Yes
•    No
Q7. How do you rate the format of a purchase order in terms of content and technical information?
•    Very effective
•    Good
•    Average
Q8. Do you think the drawing quality, guidance clarity and technical support diagrams are well printed to educate you properly?
•    Yes
•    No
•    May be yes
Q9. Please rate our organization on the level of fulfilling a commitment?
____________________
Q10. How do you rate your overall vendor experience with us?
•    Excellent
•    Very good
•    Good
•    Not so good
Q11. Would you like to suggest us something to improve our service and facilities?
___________________

Download Vendor Satisfaction Questionnaire in Word Format

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